Frequently Asked Questions

Orders and Payments

How to order?
1. Browse through the resources available and choose the items you want by clicking on the product. Complete description and pricing is provided.
2. Input the quantity.
3. Click the “ADD TO CART” button on the right.
4. You can continue shopping or check your shopping cart’s contents by clicking on the bag icon in the upper right corner.
5. Proceed with the payment by clicking the “GO TO CHECK OUT” button.
6. Provide the necessary details for your order/s to be processed. Please use the correct name that you wish to appear in the invoice.
7. Choose the shipping method, and provide the necessary details for the chosen method and then click Next.
8. Choose your payment method and click “PLACE ORDER”.
9. For payment through Credit Card, provide the necessary information to complete your payment.
  For payment through bank deposit, take note of the ODB bank details. Kindly settle your payments within 24 to 48 hours upon placing your orders to avoid automatic cancellation.
  For pick up, please take note of our ODB Resource Center Schedule.
10. Review all the details at the Order Summary section before clicking the “PLACE ORDER” button.
11. Payment confirmation and processing of orders takes 24 to 48 hours. You will receive an email of payment and order confirmation.

What are the modes of payment?
- Credit Card through Paymaya. You can settle payment securely using your VISA and MasterCard Debit, Credit, or prepaid card after checking out your orders.
- Bank Transfer Payment.You may use the online bank transfer service in your bank’s website or app and send your payment to our BDO Account (shown upon check out). You may also use e-wallet app (GCash or PayMaya) to facilitate the bank transfer. Just go to your e-wallet app and select bank transfer to BDO. Key in the BDO Account Name (Our Daily Bread Ministries) and Account Number 006580087713 (shown upon check out). For faster processing, kindly send a screenshot of your successful transaction to estore@ourdailybreadpilipinas.org

How to claim my orders?
- Store Pick-up
  1. Personal Pick-up: You may personally pick up your order from the ODB Resource Center. Just present the packing slip that will be emailed to you once your order is ready.
  2. Representative: You may also send your authorized representative to pick up your order. Please indicate the name of your authorized representative when placing your order.
  3. Courier Services (Grab, Lalamove, JoyRide, HappyMove, etc.): For third-party courier services, you can make arrangements with the courier of your choice. All transactions, such as booking, coordination, and payment, must be accomplished and settled by the customer. Kindly indicate “Courier Service” upon placing your order.
- Shipping/Delivery (via LBC/J&T Express)
  - The shipping fee is determined by weight and delivery destination based on rates from LBC or J&T Express.
- Complete Orders / Storage
  - For paid orders that are not picked up on the date indicated - ODB shall keep the orders for two weeks at no cost. If the order remains unclaimed after two weeks, it is placed in storage for safekeeping. The customer is informed that the order must be picked up within the next 5 working days. If the order is not claimed after 5 working days, there will be a handling and storage fee of 1% of the total cost of the order per day until the order is claimed. The handling and storage fee must then be paid before the order is released.

Cancellations of Orders/Payment Refunds/Damaged/Incorrect Orders
1. Orders can be canceled within three (3) days after it is placed/paid. You may send us an e-mail through estore@ourdailybreadpilipinas.org to submit your request. Orders that have been dispatched for delivery or shipping cannot be canceled.
2. For damaged/incorrect resources received, please send us an e-mail through estore@ourdailybreadpilipinas.org with a photo of the items within seven (7) days in order for us to assist you with the replacement or refund process.
3. Upon verification that incorrect items were sent, the customer must settle the price difference of the items. Incorrect items may be returned and replaced at no additional cost to the customer.
4. Refunds will only be processed through BDO or remittance centers through LBC or Palawan Express, deducting any remittance/processing fee from the total amount of refund. Processing of refunds will be within 7-14 s after cancellation. An e-mail with the details will be sent to the customer.
5. If the BDO account to be used for the refund is not under the customer’s name, an authorization letter duly signed by the account holder must be sent to us through e-mail authorizing the receipt of the refund through the bank business account. A copy of the deposit slip shall be emailed to the customer once the transaction is completed.

How long before my orders arrive?
- 3-5 working days for delivery within Metro Manila.
- 7 to 10 working days for delivery outside Metro Manila.
  *Please note that delivery times are out of ODB’s hands and are based on the courier’s standard delivery time.

How much is the shipping fee?
- Shipping rates depend on the order quantity and delivery location. To get an idea of the shipping cost, choose the delivery option to find out how much the charges will be.

How do I track my order status?
- We shall provide you the tracking number of your order once picked up by the courier. You may visit their website to track your package.

I’m unable to use the Social Media login to the estore using Safari browser. What shall I do?
- If you are having difficulty logging-in or creating a new account using your social media credentials, please go to your settings/preferences and allow popups for ourdailybreadpilipinas.org.

Store Hours (ODB Resource Center remains closed to walk-in customers)

What time the Resource Center opens?
- Resource Center is open from Mondays to Fridays (except holidays) from 9:30 am to 11:30 am and 1 pm to 4 pm.

Are you open on weekends or holidays?
- We are closed during holidays and weekends. We have selected Saturdays during the busy months.

Returns and Replacements (Once ODB Resource Center resumes normal operations)

How can I return my item?
- All returns/exchanges must be done in the Resource Center from which the delivery was dispatched or picked-up.
- Return of items with print errors can be done within 7 days from the date of receipt together with the official receipt. Returns are subject to approval.
- Exchanges can be done within 7 days from the date of receipt and items should be in good condition, unused and undamaged, with the official receipt. Exchanges are subject to approval.
- Returns and exchanges made in accordance with the Consumer Act of the Philippines and its implementing rules and regulations shall be honored by the Our Daily Bread Ministries Philippines Inc.